Revive EV Charging Network

Revive is the publicly owned EV charging network for the West of England, created by local authorities covering Bristol, Bath and North East Somerset, and North Somerset. On the current network, users register for a Revive account and then pay-as-you-go to charge.

Revive EV Charging Network has moved to a new app

We’re making it easier for drivers to use Revive.

Revive has moved to a new platform, with a new app designed to make charging simpler and more convenient. This page explains what has changed, what drivers need to do, and where to go for support.

The new Revive app is now available on Android and iOS, enabling drivers to access charge points more easily, helping to create a smoother and more accessible charging experience.

This upgrade is part of wider work being delivered through the Bristol City Leap partnership to upgrade and grow the region’s EV charging infrastructure, helping more people switch to cleaner travel and supporting Bristol’s net zero ambitions.

What’s changed?

Revive charge points now operate on a new software platform run by Fuuse.

This means:

A new Revive app is available for drivers to start and manage charging sessions.
Existing Revive accounts did not transfer across to the new system.
Existing usernames and passwords from the previous Revive platform no longer work.
Existing Revive RFID cards are no longer valid on the network.
Drivers need to create a new account in the Revive app.
The new platform provides an improved user experience and supports future network growth.
If you have any questions about your existing Revive account, please refer to the FAQs below
Drivers will need to create a brand-new account in the new app

If you already have a Fuuse account (for example, if you have been using the street lighting column EV charge points in Bristol), you can use Revive charge points through your existing Fuuse account, or create a dedicated Revive account using the Revive app.

The new Revive App includes the option to purchase an RFID card and to stay up to date with Revive news and offers. Further upgrades to existing charge points, as well as installations of new charge points, are planned from 2027.

To find out more about changes to Revive charge points in South Gloucestershire, please visit the South Gloucestershire Council website.

What drivers need to do

If you currently use Revive charge points, you will need to complete the following steps once the new system goes live:

Download the new Revive app
The new Revive app is now available on Android and iOS.

Create a new account
You will need to register again in the new app. Existing Revive account details will not carry over.

Start charging through the app
Once registered, follow the in-app instructions to start and manage your charging session. You can also purchase an RFID card if you wish.

Important information for existing users

If you already use the Revive network, please note:

Your current Revive account will not transfer to the new platform
You must create a new account to use the new Revive app if you haven't already registered
On-site signage at charge points directs drivers to the new app
Step-by-step guidance is available in the app

Why this change is happening

Moving Revive to a new platform is an important step in improving the charging experience for drivers across the region.

It helps create a stronger foundation for future improvements, including upgrades to existing infrastructure and expansion of the network over time.

This supports wider work through Bristol City Leap to grow low-carbon infrastructure in Bristol and make cleaner travel simpler and more accessible for residents, businesses and visitors.

Frequently asked questions

Do I need to create a new account?

Yes. Existing Revive accounts will not transfer to the new platform, so all users will need to create a new account in the new Revive app.

Will my current username and password still work?

No. Your current Revive login details will not work in the new app, and you will need to set up new credentials.

When will the new app be available?

The new Revive app is now available on Android and iOS.

How do I start charging?

Once you have downloaded the app and created your account, simply follow the in-app instructions to find a charger and start your session.

Will Revive chargers appear on the Fuuse app?

Yes. Revive charge points will also be visible on the Fuuse app.

Will I be interacting with Fuuse when using the chargers or app?

For most day-to-day use, including creating an account, adding payment details, finding chargers, and starting or stopping a charge, you will interact with Revive. However, some payment-related communications, such as invoices, may come from Fuuse, as they manage payment processing.

What if I am already an existing Fuuse user?

If you already have a Fuuse account (for example, if you have been using the street lighting column EV charge points in Bristol), you can now use the Revive charge points on your existing Fuuse account; however, you could still set up a new Revive account with the new Revive app if you prefer.

Who do I contact if something goes wrong?

If you experience an issue with a charger or your account, you should contact Revive using the helpline provided in the app. All support enquiries are handled by Revive.

What emails will I receive, and who will they come from?

Most communications, including account updates and responses to support enquiries, will be sent from Revive.

Why am I seeing the name Fuuse in some places?

Fuuse provides the underlying technology platform that powers the Revive network. While most of your experience will be branded as Revive, you may occasionally see the Fuuse name in payment-related communications.

What is an RFID card?

An RFID card is a device that you can present at the charge point to start a charge. It works like a supermarket loyalty card and is linked to your Revive account.

To use your RFID card, place it on the reader, as instructed at the charge point.

What happens to any credit balance on my existing Geniepoint account?

If you have a question about a credit balance held on your existing Geniepoint account, please contact Geniepoint directly.

As part of the transition to the new Revive charging platform, existing Revive customer accounts will not be transferred to the new system. Questions relating to Geniepoint account balances, credits, refunds, or account management should be directed to Geniepoint, as they are responsible for managing customer account information and can provide the most accurate and up-to-date advice.

You can contact Geniepoint via 0800 999 4240 or geniesupport@equans.co.uk

Please note: Bristol City Leap and Revive do not have access to customer account details held by Geniepoint and are therefore unable to provide guidance on individual account balances.